Delivary and Returns
- Stone Essential ships the product in INDIA only.
- Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible.
- Most orders are delivered within 5-7 days (exclude Saturday and Sunday).
- Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers.
- Once the order is shipped, the tracking information is shared with the customer.
- Stone Essential accept all major debit & credit cards (including MasterCard, Visa, RuPay), UPI and also provide Net Banking options across major Indian banks.
- Currently, we are not offering Cash on Delivery.
- We believe in customer satisfaction. So we allow refund for production defect products within 10 working days. No headaches or hassles.
- We arrange a pickup in 4-5 working days from the date of request.
- Refund shall be made through the original payment mode within 5-7 business days.
- Customer needs to wrap the products in the original packing they arrived in. All returns must be in their original and purchased condition